BT Product Helpline Numbers

BT Product Helpline Numbers.

1. These helplines only support the products shown against them.
2. All 0845 HELPDESK NUMBERs are at local call rates, 0911 numbers are charged at 12p connection then at local rate, 0906 numbers are charged at 25p per minute and the 0870 numbers are charged at National rate.
3. All the product helplines are for END USERS/CUSTOMERS ONLY.

Special Note for Textphone Users

Customers who are Textphone Users (deaf, hard of hearing or speech-impaired customers) should prefix the specific Helpdesk number you need with 18001.

 

Answering Machines Helpdesk Number Opening Times
BT Decor 425, 500 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Paragon 200, 200+, 400, 450, 500 0870 240 1051 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Response 10, 50,55, 60, 65, 90, 100, 120, 150, 160, 15, 70, 85, 125, 300, 310, 500, 510, 2000 0870 240 5029 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Response 5, 12, 12 Plus, 110, 115, 123, 123 Plus, 130 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
Spares And Replacements Helpdesk Number
 Opening Times
All Makes And Models 0870 199 7897 Mon-Fri 9.30- 17.30
Audi Conferencing Helpdesk Number
 Opening Times
Freehand 0870 240 5029 Mon-Fri 08.30-18.00, Sat 10.00-16.00
Easicom 1000 0906 683 6836 Mon-Fri 09.00-17.30
Baby Monitors Helpdesk Number
 Opening Times
BT Digital Baby Monitors 08702 404 745 Mon-Fri 09.00-17.30, Sat 09.00-14.30
Caller Display Helpdesk Number
 Opening Times
BT CD30, BT Relate 350 0870 240 5029 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Duet 700 0845 330 0092 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Relate 1100, 700,1500, Your Phone 0870 240 5029 Mon-Fri 09.00-17.30, Sat 09.00-14.00
Corded Helpdesk Number Opening Times
BT Relate 2100, SMS 0870 240 1051 Mon-Fri 09.00-17.30, Sat 09.00-17.00
Converse 2-Line 0870 240 5029 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT In Touch 1000, 2000, 2000c 0845 601 1406 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Textphone 0845 601 1545 Mon-Fri 09.00-17.30
BT Cordless Telephones Helpdesk Number
 Opening Times
BT Airway 0845 602 1790 Mon-Fri 09.00-17.30
BT Calypso 1100, 120, 125, 225 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Diverse 1000, 2000, 3000, 4000, 5000 ranges 0845 790 8070 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Diverse 6000 Range 0870 240 3962 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Diverse X5, X10 0870 240 3180 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Edge 2100, 2500 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Elements 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Equinox Range 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Espirit 1200, 1250 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Freelance 101 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Freelance 102 0870 240 3962 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Freelance 501 0870 605 8047 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Freelance 3100, XA, XC, XD & XH ranges 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Freestyle 2000,2010,2100, 2500, 2200, 4100, 4500, 7000 range 0870 240 3962 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Freestyle 50, 70, 80, 80+, 90, 100, 120, 120+, 130, 1000, 1000+, 1025, 1100, 1100+, 1200, 6100, 6300 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Freestyle 610, 650 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Freestyle 75, 1050, 300, 300+, 320, 320+, 500, 520, 520+, 600, 1500, 1500+ 0870 240 5029 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Glide 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Lyric 1100, 2100, 2500 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Mango 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT On-Air 1000 Range & 2000 Range all variants 0870 240 4682 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Quartet 1000, 1100, 1500, 3000, 3100, 3500 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Quartet 2010, 2015, 2000 0870 240 5029 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Studio, 100, 500, 1100, 1500, 2300 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Synergy 2110, 2120, 2100, 2150 0870 240 5029 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Synergy 500, 600, 700, 3100, 3200, 3500, 3105 ,3205, 3505 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Synergy 900, 1000, 1400, 1500 0870 240 5029 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Synergy 4000, 4100, 4500 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Verve 100 0870 240 5029 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Verve 500 & 450 0870 242 6652 Mon-Fri 09.00-17.30
BT Verve 3010 0870 240 5029 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Verve 5000, 5300 Executive 0870 240 5029 Mon-Fri 09.00-17.30, Sat 09.00-14.00
BT Zenith Flip 0870 605 8047 Mon-Fri 08.30-18.00, Sat 10.00-16.00
BT Videophone Helpdesk Number
 		 Opening Times
 
 BT Videophone 1000, 2000  0800 028 3228  24 hrs / 7 days
BT Customer Services Helpdesk Number
 Opening Times
 BT Customer Service  0800 800 150  -
BT Broadband Helpdesk Number

 		 Opening Times
 BT Broadband  0870 850 8475 and quote reference "Shop"  -
BT Digital Radio Helpdesk Number
 		 Opening Times
 
 BT Voyager Digital Media Player  0870 242 1950  Mon-Fri 09.00-18.00, Sat 09.00-17.30
 BT Aviator 10M  0870 241 0217  Mon-Fri 09.00-17.30, Sat 09.00-17.00
BT Digital Frame Helpdesk Number
 Opening Times
 
 BT Digital Frame 100  0870 240 5216  Mon-Sat 09.00-17.30
BT Internet Radio Helpdesk Number
 Opening Times
 
 BT Internet Radio  0870 242 1950  Mon-Fri 09.00-20.00, Sat 09.00-17.30
BT Fax Helpdesk Number
 		 Opening Times
 
 BT On-Air DECT Fax Plus / DECTFax / DECTFax Plus  0845 603 1066  Mon-Fri 09.00-17.30, Sat 09.00-17.00
 BT eFax 2000 / Multijet 2020  0870 241 3929  Mon-Fri 09.00-17.00
 BT PaperJet 50, 55, 60, 65  0845 052 0052  Mon-Fri 09.00-17.30, Sat 09.00-17.00
 BT PaperJet 30, 35, 50e, 60e, 55e, 65e  0870 240 8026  Mon-Fri 09.00-17.30, Sat 09.00-17.00
 BT PaperJet 40, 45  0870 241 6538  Mon-Fri 09.00-17.30, Sat 09.00-14.00
 BT PaperJet 100, 200, 300  0845 074 0750  Mon-Fri 09.00-17.30
 Service care fax customers  0800 800 154  24hrs / 7 days
 Fax Consumables  0800 590 009  Mon-Fri 09.00-17.00
 BT Fusion  Helpdesk Number  Opening Times
 BT Fusion 0870  8508475 and quote reference "BT Shop Fusion"  -
 BT Home Network / Date Products  Helpdesk Number  Opening Times
 BT Enabler  0906 680 6040 Calls are charged at 25p per minute  Mon-Fri 09.00-18.00, Sat 09.00-17.30
 BT Home Network 1200, 1250, 1800 home hub  0870 240 8053  24hrs / 7 days
 BT Home Hub  0845 600 7030  24hrs / 7 days
 BT On-Air 1800  0845 300 0156  Mon-Fri 09.00-17.30 Sat 09.00-14.00
 BT Speedway ISDN PCI Card/TA/PCMCIA Card  0906 302 0288 Calls are charged at 50p per minute  Mon-Fri 09.00-18.00, Sat 09.00-17.30
 BT Voyager modems  0870 243 3204 email voyager2@bt.com  Mon-Fri 09.00-18.00, Sat 09.00-17.30
 BT Voyager VOIP  Helpdesk Number  Opening Times
 BT Voyager 220v  0870 242 1950  Mon-Fri 09.00-20.00, Sat 09.00-17.30
 BT Voyager 10v  0870 242 1950  Mon-Fri 09.00-20.00, Sat 09.00-17.30
 BT Home Security  Helpdesk Number  Opening Times
 BT Home Monitor VP1000  0870 240 4109  Mon-Sun 09.00-20.00
 BT IPlayer +  Helpdesk Number  Opening Times
 iPlayer+  0870 021 0009, email support@iplayer.co.uk  -
 BT Out of Warranty  Helpdesk Number  Opening Times
 Helpdesk Solutions. For spares, repairs and technical
assistance to products outside the warranty period		  01409 220096  Mon-Fri 9.30-17.30
 BT Payphones  Helpdesk Number  Opening Times
 Chargecard Helpline  Freefone 0800 345144  Mon-Fri 24 hours
 Faults for 90, 190, Contour range  Freefone 0800 252541  Mon-Fri 08.00-18.00
 Faults for Multiphone  Freefone 0800 389 4792  Mon-Fri 08.00-18.00
 Faults for Payphone Textphones  Freefone 0800 085 4996  Mon-Fri 08.00-18.00
 Phonecard Plus Helpline  Freefone 0800 679796  Mon-Fri 08.00-18.00
 Sales - Managed Service  Freefone 0800 442255  Mon-Fri 08.30-17.00
 Sales - Purchasing or Renting Payphones  Freefone 0800 115511  Mon-Fri 08.30-17.30
 BT Phone Systems  Helpdesk Number  Opening Times
 Ultimate 106  0845 330 0042  Mon-Fri 09.00-17.30
 BT Spares Service  Helpdesk Number  Opening Times
 BT Spares Service  01409 220096  Mon-Fri 09.30-17.30
 BT Special Phones  Helpdesk Number  Opening Times
 BT In Touch 1000, 2000, 2000c  0845 601 1406  Mon-Fri 09.00-17.30, Sat 09.00-14.00
 BT Textphone  0845 601 1545  Mon-Fri 09.00-17.30
 The Phone Book From BT  Helpdesk Number  Opening Times
 The Phone Book from BT  0800 833400  -
     

 

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