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Returns Policy

Before returning any products we advice customers to contact us before hand as we may be able to resolve with out the need to return the item.

We ask that in the event you should have to return a item that you enclose the below returns form, should you choose not to this will result in a delay.

We advice customers to complete Returns FormReturns Form and to fill this in and return along with your goods to the confirmed address on form.

Contact customer services by emailing us:

Email: enquiries@homephonesonline.co.uk

No fault - No quibble' returns within 7 working days of receiving item.

If you change your mind about your purchase for whatever reason, you have a legal right to cancel the contract for the purchase of the goods by informing us in writing, within seven working days of delivery beginning the day after the day when the item is delivered and that you will be returning the goods to us. Return of the goods to us is at your expense.

We advice customers to enclose the returns form ( see above ) , and return along with item.

It is requested that you also return all packaging originally supplied with the product.

Step 1: We recommened that you contact customer services via email to advice us of return, to save any delays once item has been received back. We ask that you please enclose a copy of returns form along with item (s) This makes it easier to confirm any claim, should you not wish to enclose form please beaware this will cause a delay. 

Step 2: Please remember to ask for a Proof of Postage cerificate from the Post Office or from your chosen courier when returning goods, this is for your own security and insurance against items lost or damaged in transit, as we cannot be held responsible for goods lost or damaged in transit . If you are concerned about insuring your product in transit we recommend using sign for Delivery.

Step 3: If you require items in exchange, please include this on returns form detailing the product you would like to exchange for. Please include a contactable telephone number in case any additional payment is required. If the new item costs less than the one you have returned we will refund you the difference, but again, we will need to contact you to obtain your credit/debit card details to complete the refund.


The goods must be in original condition & returned with user guide, power supply unit, batteries, leads and any other accessories that were originally supplied with the goods. Please remember to ask for a Proof of Postage certificate. This is for your own security and insurance against items lost in transit.
Credit/Debit card refunds will be made providing we are satisfied that the goods are in an acceptable condition as mentioned above.
Only the cost of the goods will be refunded, you will have to pay the carriage costs unless other wised agreeded.

Return of faulty goods.

If there is a fault with your product (or other defect with your order) you may return the product within 14 days of delivery for replacement or refund. Your statutory rights are not affected.
 

Step 1: We recommened that you contact customer services via email to advice us of return, to save any delays once item has been received back. We ask that you please enclose a copy of returns form along with item (s) This makes it easier to confirm any claim, should you not wish to enclose form please beaware this will cause a delay.

Step 2: Please remember to ask for a Proof of Postage cerificate from the Post Office or from your chosen courier when returning goods, this is for your own security and insurance against items lost or damaged in transit, as we cannot be held responsible for goods lost or damaged in transit . If you are concerned about insuring your product in transit we recommend using sign for Delivery.

If the product is confirmed to be faulty consumer is entitled to:

1. (If you have had item only a short whille), you may reject it and have a full refund.

2: If you have had it longer than a short period (e.g. a week) you are entitled to the following remedies in this order:

  • A repair.
  • Replacement with goods or similar age and quality.
  • Full or patial refund -partial if this reflects the period of time you have used the goods.


If no fault is found then the product(s) will be returned and a charge will be applied per product, plus carriage costs will be made to cover technical inspection costs. Manufacturers' inspection charges for 'no fault found' items are far higher than ours, and, if the item requires a full inspection from the manufacturer, their charge will be passed on to the customer.

Please bear in mind that, if you have any technical queries or you think that your item is faulty, our technical team which has resolved many setup and installation problems, and, over the years, has cut potential returns by 35%.

The product is otherwise in original condition.

It is returned complete.

Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.
Return of faulty products after more than 28 days.

All Homephonesonline products carry a twelve month 'return to base' warranty (excluding consumable products e.g. batteries, tapes, ink cartridges, spares etc). Once your product is more that 28 days old (but within the 12 month warranty) we will repair or replace it free of charge.


Step 1: We recommened that you contact customer services via email to advice us of return, to save any delays once item has been received back. We ask that you please you enclose a copy of returns form along with item (s) This makes it easier to confirm any claim, should you not which to enclose form please beaware this will cause a delay.

Step 2: Please remember to ask for a Proof of Postage cerificate from the Post Office or from your chosen courier when returning goods, this is for your own security and insurance against items lost or damaged in transit, as we cannot be held responsible for goods lost or damaged in transit . If you are concerned about insuring your product in transit we recommend using sign for Delivery.


All complete systems carry a 12 month warranty against breakdown due to manufacturing defects unless otherwise specified on the website alongside the product.

All products found on this website are refurbished unless otherwise stated this basically means every year thousands of electrical products are returned by customers to major high street retailers and mail order houses under their 14 or 28 day money back guarantee. These products, in many cases have never been used or taken out of the box. This also includes electrical products which fail quality standards due to damaged packaging or cosmetic imperfections.

The warranty on products, is ‘return to base’ and valid for a period of 12 months from date of delivery.

If during this period, Homephonesonline is notified of any fault in any product, due to either faulty design or a defect in manufacturing or materials, Homephonesonline will replace or repair the product, depending upon the nature of the fault. Homephonesonline may also, at its own discretion, refund the purchase price of the faulty product.
A copy of the purchase invoice (Proof of Purchase) should accompany any returned product.

Homephonesonline must be notified of the faulty product prior to it being returned. The cost of returning the product will be borne by the customer unless otherwise agreed by Homephonesonline.

The warranty does not cover wear & tear, accidental or wilful damage.

Consumables, eg. ink cartridges, handset batteries, tapes, are not covered by the warranty after a period of 28 days from the date of delivery.

All spares parts and replacements are covered by a 6 months warranty and Not 12 months.

Please e-mail: enquireies@homephonesonline.co.uk Mon-Fri 9.00am - 5.00pm if you are experiencing problems.

The returns address for all items is;

Homephonesonline
Southcott
Halwill
Beaworthy
Devon
EX21 5UX

Please do not send any item back to Homephonesonline without first contacting us. We cannot stress enough that we advice you to include details of invoice your address and phone number, as well as details on fault on our returns form.

Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Please also remember to ask for a Proof of Postage cerificate from the Post Office or your chosen courier when returning goods. This is for your own security and insurance against items lost in transit. We can not accept responsibility for any product(s) lost or damaged in transit.

Your statutory rights are not affected.

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Code: 3380
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